Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options. Let me know the test results.If the tests pass without issues, continue. Follow the on-screen instructions to perform Component test and test your mouse/pointing device/touchpad. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)Īs soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. Perform some basic hardware checks to rule out hardware problem If it still fails to load properly, go ahead with the next stepsĢ. Press once the power-on button to turn on the PC and wait if it will start now. Remove and unplug any external periferals and accessories. Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely. The mouse cursor is an essential part of all Windows systems ever and it's hard for it to disappear. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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